Last Updated: February, 2022
Welcome to Secret Namibia!
We assist users to research and book safari experiences around the world. However, we are not a travel or tour agency, when you make a booking, you will be purchasing a tour, ticket or other service directly from the third-party supplier.
- Use of the Services
- Electronic Communications
- Links to Third Party Websites
- Products and Booking Reservations
- Modifications or Cancellations by You
- Passports, Visas & Insurance
- Our Liability
- Your Liability
1.5 THE WEBSITE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
2. Use of the Services
2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current and complete.
2.3 In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Secret Namibia does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.
3. Electronic Communications
3.1 When you use the Secret Namibia Website, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website. You may unsubscribe from marketing-related e-mails by emailing unsubscribe at secretnamibia dot com, however we may continue to send you non-marketing messages, such as messages related to any upcoming Bookings.
4. Links to Third Party Websites
4.1 The Website may contain hyperlinks to websites operated by parties other than Secret Namibia ("Third Party Sites". Such hyperlinks are provided for your reference only. Their presence on the Website does not signify any endorsement by Secret Namibia of the material on such Third Party Sites nor any association with their operators.
4.2 Secret Namibia is represented on SafariBookings.com. For reviews and and feedback you can visit www.safaribookings.com
5. Products and Booking Reservations
5.3 Secret Namibia is not a travel agency and does not provide or own any Experiences. Although Secret Namibia provides the Website with information about Products and facilitates Bookings, such actions do not in any way constitute Secret Namibia's sponsorship or approval of such Suppliers, or any affiliation between Secret Namibia and any Supplier. Although Secret Namibia Members may rate and review particular Products based on their own experiences, Secret Namibia does not endorse or recommend any Products. You agree that Secret Namibia is not responsible for the accuracy or completeness of information it obtains from Suppliers and/or that is displayed on the Website.
5.4 By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
5.5 Secret Namibia uses SimplyBook. me Ltd, a third party provider, for placing and administering all booking procedures. All booking information input will be stored on SimplyBook. me Ltd servers.
6.1 The price of each Product will be quoted on a per-person basis, unless otherwise specified.
6.2 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Secret Namibia.
6.3 Price quotations are subject to change without notice, until a Booking has been made.
6.4 Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
6.5 Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated are included.
7.1 When you make a Booking, Secret Namibia collects your payment information and processes your payment as described in Section 14. In doing so, Secret Namibia acts as the limited payment collection agent of the Supplier, collecting your payment for the applicable Product(s) on behalf of such Supplier. Full payment by credit or debit card is required to make a Booking, unless otherwise specified. The payee will be listed as SOCIAL CATALYST LTD on your statement.
7.2 The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Secret Namibia recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.
8. Modifications or Cancellations by You
8.1 Once a Product has been purchased, your Booking cannot be changed by you or cancelled with a refund, unless otherwise stated in the terms and conditions applicable to such Product.
8.2 The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 72 hours before the start time of the Booking; or if the Experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59pm, three days before the start date. Timings are calculated in accordance with the time zone of the Experience.
8.3 If any Product is designated as 'All Sales Final' or with materially similar messaging (which includes but is not limited to all group bookings booked through Secret Namibia, it is non-refundable, and it will not be possible to change or cancel it after making a Booking.
8.4 All Change Requests shall be processed by Secret Namibia subject to the availability and agreement of the applicable Supplier. Secret Namibia does not guarantee the success of any Change Request. To the extent the Supplier is unwilling or unable to accept such Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking.
8.5 If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking.
8.6 No refunds are available once an Experience has commenced, or in respect of any Product's package, accommodation, meals or any other services that have started to be utilized.
9. Passports, Visas & Insurance
9.1 When you make a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
9.2 For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. Secret Namibia accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such person may just be passing through en route to their destination.
9.3 As visa and health requirements are subject to change without notice, Secret Namibia recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
9.4 Secret Namibia strongly recommends that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.
9.5 Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Secret Namibia urges customers to investigate and review travel prohibitions, warnings and announcements by destination country governments prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www. state. gov, www. tsa. gov, www. dot. gov, www. faa. gov, www. cdc. gov, www. treas. gov/ofac and www. customs. gov.
9.6 Secret Namibia DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO ANY DESTINATION IS ADVISABLE OR WITHOUT RISK, AND Secret Namibia IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
10. Our Liability
10.2 THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, AND SERVICES PROVIDED BY Secret Namibia MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING IN RELATION TO RESERVATION AVAILABILITY AND PRICING ERRORS. Secret Namibia DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND OTHER SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, REVIEWS AND RATINGS, ETC.). IN ADDITION, Secret Namibia EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS AND/OR ON BOOKINGS MADE UNDER AN INCORRECT PRICE.
10.3 Secret Namibia MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND OTHER SERVICES FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY Secret Namibia. ALL SUCH INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY SORT. Secret Namibia DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Secret Namibia HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.
10.4 IN NO EVENT SHALL Secret Namibia (OR ANY OF THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A PRODUCT OR A BOOKING, OR YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF Secret Namibia HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.5 If Secret Namibia is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then Secret Namibia liabilities will in no event exceed, in the aggregate, the greater of (a) the sum paid to Secret Namibia in respect of the Booking giving rise to the claim, or (b) one hundred dollars (US $100.00).
11. Your Liability
12.1 You will receive a Secret Namibia-branded ticket (or, alternatively a voucher from the Supplier) (in each case, a "Ticket") for each Product you you Book, with such Ticket being issued on behalf of the applicable Supplier. In order to access and print your Ticket, you will be directed to a secure webpage hosted by Secret Namibia that contains a link to your Ticket. Certain Bookings will result in your being provided with an electronic Ticket as well as or instead of a paper Ticket.
12.2 You must provide the original, authentic Ticket to the applicable Supplier in order to redeem your Product. Your Booking cannot be honored or redeemed without presenting a valid Ticket. Ensure you read the terms and conditions relating to your Booking in order to understand what will be required by the Supplier by way of Ticket presentation.
12.3 For security purposes, when redeeming your Ticket you must present a valid photo ID and sign the Ticket.